Please note that every feeder and controller that Acrison ships carries its own unique Serial Number. The feeder's Serial Number can be found on the nametag affixed to the feeder and also stamped onto the Gearbox or Seal Assembly. Likewise, the controller's Serial Number can be found on the nametag affixed to either the controller's enclosure or plate. Also, the Equipment Drawings and Parts Lists denote the applicable Serial Number(s).
Acrison's Serial Numbers are in the form of a five digit number followed by a two (or more) digit suffix. For example, 12345-01 or 98765-01/10. It is this Serial Number that Acrison uses to process ALL requests for Parts Orders and/or Field Service.
When ordering replacement parts and/or requesting field service, please include the Serial Number pertaining to the feeder and/or controller for which the parts or service applies. Without proper feeder and/or controller identification, Acrison may experience difficulty in furnishing the correct components or responding to field service inquires or support.
To contact the Parts or Service Department during normal business hours, please call Acrison at 201-440-8300 and ask for the respective Department.
To contact the Parts or Service Department during non-business hours, please call 201-440-9696, which is an off-hour Emergency Service Number for both technical support and parts.